Privacy Policy

This is the privacy notice of No Nonsense Accountancy Ltd.
In this document, “we”, “our”, or “us” refer to No Nonsense Accountancy Ltd.
We are company number 07163397 registered in England and Wales.
Our registered office is at 15 Cwrt Syr Dafydd, Llantwit Major, Vale of Glamorgan, CF61 2SR.

This privacy notice aims to inform you about how we collect and process any
information that we collect from you, or that you provide to us. It covers information
that could identify you (“personal information”) and information that could not. In the
context of the law and this notice, “process” means collect, store, transfer, use or
otherwise act on information. It tells you about your privacy rights and how the law
protects you.
We are committed to protecting your privacy and the confidentiality of your personal
information. Our policy is not just an exercise in complying with the law, but a
continuation of our respect for you and your personal information.
We undertake to preserve the confidentiality of all information you provide to us, and
hope that you reciprocate.
Our policy complies with the Data Protection Act 2018 (Act) accordingly
incorporating the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regard
to the processing and control of your personal data. We do this now, by requesting
that you read the information provided at
Except as set out below, we do not share, or sell, or disclose to a third party, any
information collected through our website.

2.Data Protection Officer
We have appointed a data protection officer (DPO) who is responsible for ensuring
that our policy is followed.

If you have any questions about this privacy notice, including any requests to
exercise your legal rights, please contact our DPO, Philip Grafton

3.Data we process
We may collect, use, store and transfer different kinds of personal data about you.
We have collated these into groups as follows:
Your identity includes information such as first name, last name, title, date of birth,
and other identifiers that you may have provided at some time.
Your contact information includes information such as billing address, delivery
address, email address, telephone numbers and any other information you have
given to us for the purpose of communication or meeting.
Your financial data includes information such as your bank account and payment
card details.
Transaction data includes details about payments or communications to and from
you and information about products and services you have purchased from us.
Technical data includes your internet protocol (IP) address, browser type and
version, time zone setting and location, browser plug-in types and versions,
operating system and platform and other technology on the devices you use to
access this website.
Your profile includes information such as your username and password, purchases
or orders made by you, your interests, preferences, feedback and survey responses.
Marketing data includes your preferences in receiving marketing from us;
communication preferences; responses and actions in relation to your use of our
We may aggregate anonymous data such as statistical or demographic data for any
purpose. Anonymous data is data that does not identify you as an individual.
Aggregated data may be derived from your personal data but is not considered
personal information in law because it does not reveal your identity.
For example, we may aggregate profile data to assess interest in a product or

However, if we combine or connect aggregated data with your personal information
so that it can identify you in any way, we treat the combined data as personal
information and it will be used in accordance with this privacy notice.

4. If you do not provide personal information we need
Where we need to collect personal data by law, or under the terms of a contract we
have with you, and you fail to provide that data when requested, we may not be able
to perform that contract. In that case, we may have to stop providing a service to
you. If so, we will notify you of this at the time.

5.The bases on which we process information about you
The law requires us to determine under which of six defined bases we process
different categories of your personal information, and to notify you of the basis for
each category.
If a basis on which we process your personal information is no longer relevant then
we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of
any new basis under which we have determined that we can continue to process
your information.

6.Information we process because we have a contractual obligation
When you create an account on our website, buy a product or service from us, or
otherwise agree to our terms and conditions, a contract is formed between you and
In order to carry out our obligations under that contract we must process the
information you give us. Some of this information may be personal information.
We may use it in order to:
♦ verify your identity for security purposes
♦ sell products to you
♦ provide you with our services

♦ provide you with suggestions and advice on products, services and
how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you
have requested we use the information before we enter into a legal contract.
We shall continue to process this information until the contract between us ends or is
terminated by either party under the terms of the contract.

7.Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between
us, such as when you browse our website or ask us to provide you more information
about our business, including our products and services, you
provide your consent to us to process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this
information, for example, by asking you to agree to our use of cookies.
If you have given us explicit permission to do so, we may from time to time pass your
name and contact information to selected associates whom we consider may provide
services or products you would find useful.
We continue to process your information on this basis until you withdraw your
consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us

However, if you do so, you may not be able to use our website or our services further.

8.Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you
or to us, of doing so. Where we process your information on this basis, we do after
having given careful consideration to:
♦ whether the same objective could be achieved through other means
♦ whether processing (or not processing) might cause you harm
♦ whether you would expect us to process your data, and whether you
would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:
♦ record-keeping for the proper and necessary administration of our business
♦ responding to unsolicited communication from you to which we believe
you would expect a response
♦ protecting and asserting the legal rights of any party
♦ insuring against or obtaining professional advice that is required to
manage business risk
♦ protecting your interests where we believe we have a duty to do so

9. Information we process because we have a legal obligation
Sometimes, we must process your information in order to comply with a statutory
For example, we may be required to give information to legal authorities if they so
request or if they have the proper authorisation such as a search warrant or court
order. This may include your personal information.

Specific uses of information you provide to us

10.Information provided on the understanding that it will be shared
with a third party
Our website allows you to post information with a view to that information being read,
copied, downloaded, or used by other people. Examples include:
♦ posting a message our forum
♦ tagging an image
♦ clicking on an icon next to another visitor’s message to convey your
agreement, disagreement or thanks

In posting personal information, it is up to you to satisfy yourself about the privacy
level of every person who might use it.

We do not specifically use this information except to allow it to be displayed or
We do store it, and we reserve a right to use it in the future in any way we decide.
Once your information enters the public domain, we have no control over what any
individual third party may do with it. We accept no responsibility for their actions at
any time.
Provided your request is reasonable and there is no legal basis for us to retain it,
then at our discretion we may agree to your request to delete personal information
that you have posted. You can make a request by contacting us at

11.Complaints regarding content on our website
If you complain about any of the content on our website, we shall investigate your
complaint. If we feel it is justified or if we believe the law requires us to do so, we
shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose
right will be obstructed: yours, or that of the person who posted the content that
offends you. If we think your complaint is vexatious or without any basis, we shall not
correspond with you about it.

12.Information relating to your method of payment

Payment information is never taken by us or transferred to us either through our
website or otherwise. Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of
GoCardless or some other reputable payment service provider. That page may be branded to look like a page on our
website, but it is not controlled by us.

13.Information about your direct debit
When you agree to set up a direct debit arrangement, the information you give to us
is passed to our own bank for processing according to our instructions. We do not keep a copy.
We are registered under the direct debit guarantee scheme. This provides for the
customer’s bank to refund disputed payments without question, pending further
investigation. Direct debits can only be set up for payments to beneficiaries that are
approved originators of direct debits. In order to be approved, these beneficiaries are
subjected to careful vetting procedures. Once approved, they are required to give
indemnity guarantees through their banks.

14.Job application and employment
If you send us information in connection with a job application, we may keep it for up
to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time
throughout the period of your employment. This information will be used only for
purposes directly relevant to your employment. After your employment has ended,
we will keep your file for six years before destroying or deleting it.

15.Communicating with us
When you contact us, whether by telephone, through our website or by e-mail, we
collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our

We keep personally identifiable information associated with your message, such as
your name and email address so as to be able to track our communications with you
to provide a high quality service.

16. Complaining
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may
decide to give to that other person some of the information contained in your
complaint. We do this as infrequently as possible, but it is a matter for our sole
discretion as to whether we do give information, and if we do, what that information
We may also compile statistics showing information obtained from this source to
assess the level of service we provide, but not in a way that could identify you or any
other person.

17.Affiliate and business partner information
This is information given to us by you in your capacity as an affiliate of us or as a
business partner.
It allows us to recognise visitors that you have referred to us, and to credit to you
commission due for such referrals. It also includes information that allows us to
transfer commission to you. The information is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the terms of
our relationship. We expect any affiliate or partner to agree to reciprocate this policy.

18.Use of information we collect through automated systems when
you visit our website

Cookies are small text files that are placed on your computer’s hard drive by your
web browser when you visit any website. They allow information gathered on one
web page to be stored until it is needed for use on another, allowing a website to
provide you with a personalised experience and the website owner with statistics
about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you
close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow
you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our servers,
and by software operated by third parties whose services we use.
When you first visit our website, we ask you whether you wish us to use cookies. If
you choose not to accept them, we shall not use them for your visit except to record
that you have not consented to their use for any other purpose.
If you choose not to use cookies or you prevent their use through your browser
settings, you will not be able to use all the functionality of our website.
We use cookies in the following ways:
♦ to track how you use our website

♦ to record whether you have seen specific messages we display on our
♦ to keep you signed in our site
♦ to record your answers to surveys and questionnaires on our site while
you complete them
♦ to record the conversation thread during a live chat with our support team

Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on
our website are recorded.
We record information such as your geographical location, your Internet service
provider and your IP address. We also record information about the software you are
using to browse our website, such as the type of computer or device and the screen
We use this information in aggregate to assess the popularity of the webpages on
our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data
possibly could be used to identify you personally, even if you are not signed in to our

Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our
website in order to be able to serve to you an advert for our products or services
when you visit some other website.
We may use a third party to provide us with re-marketing services from time to time.
If so, then if you have consented to our use of cookies, you may see advertisements
for our products and services on other websites.

19.Disclosure and sharing of your information

Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as
set out in this notice), we sometimes receive data that is indirectly made up from
your personal information from third parties whose services we use.
No such information is personally identifiable to you.

Third party advertising on our website
Third parties may advertise on our website. In doing so, those parties, their agents or
other companies working for them may use technology that automatically collects
information about you when their advertisement is displayed on our website.
They may also use other technology such as cookies or JavaScript to personalise
the content of, and to measure the performance of their adverts.
We do not have control over these technologies or the data that these parties obtain.
Accordingly, this privacy notice does not cover the information practices of these
third parties.

20.Credit reference
To assist in combating fraud, we share information with credit reference agencies, so
far as it relates to clients or customers who instruct their credit card issuer to cancel
payment to us without having first provided an acceptable reason to us and given us
the opportunity to refund their money.

21.Data may be processed outside the European Union
Our websites are hosted in the UK.
We may also use outsourced services in countries outside the European Union from
time to time in other aspects of our business.
Accordingly data obtained within the UK or any other country could be processed
outside the European Union.
For example, some of the software our website uses may have been developed in
the United States of America or in Australia.

We use the following safeguards with respect to data transferred outside the
European Union:
♦ the processor is within the same corporate group as our business or
organisation and abides by the same binding corporate rules regarding
data processing.
♦ the data protection clauses in our contracts with data processors include
transfer clauses written by or approved by a supervisory authority in the
European Union [, specifically that in the country of …].
♦ we comply with a code of conduct approved by a supervisory authority in
the European Union [, specifically that in the country of …].
♦ we are certified under an approved certification mechanism as provided
for in the Act.
♦ both our organisation and the processor are public authorities between
whom there is either a legally binding agreement or administrative
arrangements approved by a supervisory authority in the European Union
relating to protection of your information.

22.Control over your own information
Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current.
Please keep us informed if your personal data changes.

23.Access to your personal information
At any time you may review or update personally identifiable information that we hold
about you, by signing in to your account on our website.
To obtain a copy of any information that is not provided on our website you should
contact us to make that request.
After receiving the request, we will tell you when we expect to provide you with the
information, and whether we require any fee for providing it to you.

24.Removal of your information
If you wish us to remove personally identifiable information from our website, you
should contact us to make your request. This may limit the service we can provide to
When we receive any request to access, edit or delete personal identifiable
information we shall first take reasonable steps to verify your identity before granting
you access or otherwise taking any action. This is important to safeguard your

25.Other matters

Use of site by children
We do not sell products or provide services for purchase by children, nor do we
market to children.
If you are under 18, you may use our website only with consent from a parent or

We collect data about all users of and visitors to these areas regardless of age, and
we anticipate that some of those users and visitors will be children.
Such child users and visitors will inevitably visit other parts of the site and will be
subject to whatever on-site marketing they find, wherever they visit.

26.Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser
and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so
using SSL by looking for a closed padlock symbol or other trust mark in your
browser’s URL bar or toolbar.

27.How you can complain
If you are not happy with our privacy policy or if you have any complaint then you
should tell us.
You can find further information about our complaint handling procedure at

Complaints Procedure – No-Nonsense Accountancy

If a dispute is not settled then we hope you will agree to attempt to resolve it by
engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal information,
you have a right to lodge a complaint with the Information Commissioner’s Office
(ICO). This can be done at We would, however,
appreciate the opportunity to talk to you about your concern before you approach the

28.Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal
information only for as long as required by us:
♦ to provide you with the services you have requested;
♦ to comply with other law, including for the period demanded by our tax
♦ to support a claim or defence in court.

29.Compliance with the law
Our privacy policy has been compiled so as to comply with the law of every country
or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the
law of your jurisdiction, we should like to hear from you.
However, ultimately it is your choice as to whether you wish to use our website.

30.Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that
apply to you are those posted here on our website on the day you use our website.
We advise you to print a copy for your records.
If you have any question regarding our privacy policy please contact us using these
details, or write to us at the registered office.