No Nonsense Accountancy Ltd – Complaints Procedure
No Nonsense Accountancy Ltd aims to provide high quality services which meet your needs. We believe we achieve this most of the time: if we are not getting it right please let us know.
In order to ensure our services, remain at a high and improving standard, we have a procedure through which you can let us know of for any reason you are not satisfied with your dealings with us.
If you are not happy with No Nonsense Accountancy Ltd please tell us by calling Philip Grafton on 01446793662 or emailing firstname.lastname@example.org. If you are unhappy about any of our services, please speak to the relevant staff member, manager or director.
Often, we will be able to give you a response straight away. When the matter is more complicated, we will give you at least an initial response within 3 working days.
1.Making a written complaint
If you are not satisfied with our response or wish to raise the matter more formally, please write to Philip Grafton at the following address 15 Cwrt Syr Dafydd, Llantwit Major, Vale of Glamorgan, CF61 2SR
All written complaints will be logged. You will receive a written acknowledgement within 5 working days.
The aim is to investigate your complaint properly and give you a reply within 10 working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.
Company limited by shares in England and Wales No. 07163397
If after we have responded you are not satisfied, please write to Philip Grafton who will report the matter to the next meeting of the board, which will decide on any further steps to resolve the situation.